This Privacy Policy explains how LinguaPro UK Ltd ("we", "us", "our") collects, uses, stores and protects your personal data when you visit linguapro.co.uk. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

LinguaPro UK Ltd
Company No. 12345678 · VAT: GB 123 456 789
14 Harbour Exchange Square, Canary Wharf, London, E14 9GE
Email: [email protected]
ICO Registration No. ZA123456

2. What data we collect

• Registration data: full name, email address, phone number;
• Profile data: chosen language, current level, learning goals;
• Technical data: IP address, browser type, operating system, pages visited, timestamps;
• Payment data: processed securely by our payment provider — we do not store card details.

3. Purposes of processing

• Providing access to our educational platform and courses;
• Creating and managing your account;
• Personalising your learning experience;
• Processing payments and issuing invoices;
• Sending service updates and marketing communications (with your consent);
• Providing customer support;
• Improving the quality of our service;
• Complying with legal obligations under UK law.

4. Lawful bases for processing

• Contract — to fulfil our educational services agreement with you;
• Consent — for marketing communications (you may withdraw at any time);
• Legitimate interests — to improve our platform and prevent fraud;
• Legal obligation — to comply with UK law.

5. Sharing your data

We do not sell your data. We may share it with:

• Tutors — to the extent necessary to deliver lessons;
• Payment processors — Stripe, PayPal (PCI-DSS compliant);
• IT service providers — hosting, analytics, email (bound by data processing agreements);
• Authorities — where required by law or court order.

6. Cookies

We use essential cookies (site functionality), analytics cookies (Google Analytics, Hotjar) and marketing cookies (with your consent). You can manage cookies via your browser settings or our cookie preference centre.

7. Retention & security

We retain your data only as long as necessary for the stated purposes or as required by law. We protect your data using TLS encryption, access controls and regular security audits. In the event of a data breach, we will notify you and the ICO as required under UK GDPR.

8. Your rights

Under UK GDPR you have the right to:

• Access your personal data (Subject Access Request);
• Rectify inaccurate data;
• Erasure ("right to be forgotten");
• Restrict or object to processing;
• Data portability;
• Withdraw consent at any time;
• Lodge a complaint with the ICO at ico.org.uk.

Submit requests to [email protected]. We will respond within 30 days.

9. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or via a notice on the website. Continued use of our services after notification constitutes acceptance of the updated policy.

10. Contact

LinguaPro UK Ltd
14 Harbour Exchange Square, Canary Wharf, London, E14 9GE
Email: [email protected]
Freephone: 0800 123 4567